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Shipping Policy

Shipping Cost

Shipping Cost is calculated per product, which will be reflected on your checkout page.

Shipping Time

Domestic orders: The products ordered can be expected to be delivered within 5-7 days in major metro cities in India and can take anywhere between 8-10 days for other locations in India, from the time the order is confirmed.

We deliver to all Zip codes in India at a minimal cost. However, courier companies do not deliver to P.O. Box address, so we request you to provide a full street address with pin code/zip code.

Some courier company parcel may be left at the door or neighbors if someone is not there to receive the package or no one answer the doorbell or call.

Our courier agents will not be able to provide sign confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.

Due to certain regulatory and operational restrictions, we are unable to offer Cash On Delivery payment methods.

Also, be aware that all shipments to any Hotels / Colleges / Schools / Hostels are placed at the customer’s risk. If the school’s warden does not accept your package, or it is refused for any reason, will under no circumstances issue a refund or credit to the customer’s account, nor shall attempt re-shipment of the same order.

Courier Company will try 2 times to deliver the parcel for shipment after that customer will have to pick up the parcel from your relative courier office in your area and the charges will be bared by customer.

Transit Risk:

EcoHac is shipping all parcels as fully assured at no extra cost to customers. If Courier Company fails to deliver, the customer will not suffer any loss. In-transit risk is all ours, but will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.

If a shipment is lost in transit, we wait for 15 working days and after confirmation from the customer, then after we will reprocess / reship the order, but it will depend upon the product availability

Tracking Your Order:

As soon as the product is dispatched, we will email/Text you regarding the shipment of your order, when the product is handed over to the Courier.

Email/Text will contain the tracking number and Courier Company’s website detail along with date of expecting delivery.

Incorrect or incomplete address:

Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees & not Please make sure your shipping address is correct.

All products are firstly packed & taped with EcoHac Eco Products. Then delivered to the courier service person.

For each product we have mentioned time to ship along with the product description. These are indicative & approx. values only and products can be shipped earlier or later also on case to case basis depending on availability of product and other factors.

It is advisable to email/Text us with the product codes to get a more accurate time to ship estimate.

If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail/Text and for the same no compensation will be given.

However, any dates for delivery are approximate only, and we are not liable for any delay in delivering your order or any part of it. Due to natural calamities like Snowfall, Flood, earthquakes, tsunamis, etc. In such circumstances, we would not be able to deliver products on time.

VAT & customs duties:

VAT / Taxes and Import Duties are not in our control. They vary according to the rules of different States and UTs and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by the respective country’s government.

Use of Personal Information: collects personally identifiable information from the visitors to our website. Personal information collected may include name, email address, postal address with zip/pin code, shipping | billing address login ID and contact number. This information is collected if you request information from us, participate in a contest or sweepstakes, and signup to join our email list or request some other service or information from us. We never use any customer related information for commercial usages.

We will collect information also about at where you are on the internet (e.g. the URL from you are visiting, IP address, domain details), your browser type, location of country, visited pages’ details of website at the time of visiting, the advertisements you clicked on. We may collect this information even if you do not register with us. None of this data is of a personal nature and will help us improve the quality of our service.

We require these details only to provide you the services we offer. We use your address to deliver the order. We may use your phone number to help you resolve your queries while shopping. We notify you about our updates and promotional schemes through SMS or email on your mobile number/ email ID provided to us during the time of registration. You can inform us if you wish to stop receiving these mailers. We share your personal information with specific employees who are involved in the execution of your transaction and any employee who violates our privacy and/or security policies is subject to disciplinary action.

Non-Personal Information:

In some cases, we may collect information about you that is not personally identifiable. We use this information-which does not identify individual users, it is solely used to analyses trends and administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared.

Customer Reviews and Testimonials:

We will use all the testimonials and reviews given by customers on our website which may contain personally identifiable information. If you would like to have your testimonial or review removed from our site, you have to mail us.

Card Information:

For all online transactions, information is securely collected by relevant payment gateways. Our payment gateways are dedicated to keeping your account safe and secure. With the industry’s advanced encryption, fraud prevention, and protection policies, once your information reaches our payment gateways it resides on a server of payment gateways that are heavily guarded both physically and electronically.

Announcements regarding services of EcoHac:

We will mail / SMS for site updating to our customers by using our database. We ask for a user’s email address for the purposes of providing this information. If personally identifiable information changes or If you don’t want to receive any update from us. You can email us, If you don’t want the details, you can deactivate your account.

Service Providers:

We use other third parties such as a shipping company and a payment gateway company to bill you for goods and services. We are using the live chat option to assist you for customer queries/questions while using our site-related queries or regarding your order. When you will sign up in EcoHac, we will share your provided personal information as essential for the third party to provide that service.

Legal Disclaimer:

We reserve the right to disclose your personally recognizable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. EcoHac reserves the right to make changes to this privacy policy.

Agreeing to Terms:

If you do not agree to EcoHac’s Privacy Policy as posted here on this website, please do not use this site or any services offered by this site. Your use of this site indicates acceptance of this privacy policy.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.EH


About EcoHac

EcoHac is dedicated to providing smart food-serving solutions that are environmentally friendly. Our products are created in such a way that each food packaging solution is environmentally friendly. 

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